Terms of Service

Welcome to Bravura IT Support ("Bravura," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website and tech concierge services. You do not need an account to use our services; you may contact us by phone or email to request support. By using our services, our website, or creating an account, you agree to these Terms. If you do not agree, please do not use our services.

1. Eligibility

You must be at least 18 years old and able to enter into a binding agreement to use our services. By using our services, you represent that you meet these requirements. Our services are intended for individuals and households in our service areas.

2. Account Registration and Login (Optional)

You do not need an account to use our services. Calling or emailing us is sufficient to request help and support. We offer optional accounts for convenience: certain features, such as booking services online, managing memberships, and viewing service history, require you to create an account and log in. When you register:

• You agree to provide accurate, current, and complete information and to update it as needed.
• You are responsible for keeping your password and account credentials confidential. You are responsible for all activity that occurs under your account.
• You must notify us promptly at help@bravurait.com if you suspect unauthorized access to your account.

We may suspend or terminate your account if we believe you have violated these Terms or for other reasons consistent with these Terms and our policies.

3. Our Services

Bravura provides tech concierge services, including but not limited to computer and printer support, WiFi and network setup, smart home installation, and related technology support. Service availability, scope, and pricing are described on our website and may vary. We strive to provide accurate information but do not guarantee that all descriptions or pricing are error-free. We reserve the right to modify, suspend, or discontinue any service with reasonable notice where practicable.

4. Acceptable Use

When using our website and services, you agree not to:

• Use the services for any illegal purpose or in violation of any applicable laws or regulations
• Share your account or login credentials with others, or allow others to access your account
• Attempt to gain unauthorized access to our systems, other accounts, or any network or data
• Transmit viruses, malware, or other harmful code, or interfere with the proper functioning of our website or services
• Use the services to harass, abuse, or harm others, or to send unsolicited or unauthorized communications

We may take action, including suspending or terminating your account, if we determine that your use violates these Terms or is harmful to us, other users, or third parties.

5. Payments, Subscriptions, and Refunds

Fees for services and subscriptions are as stated at the time of purchase. Payment processing is handled by Stripe. By making a payment or subscribing, you agree to Stripe's terms and any applicable payment terms we communicate to you. You are responsible for any taxes that may apply to your purchases.

Subscription plans (e.g. membership or standby support) may renew automatically unless you cancel in accordance with the terms presented at signup. Refund and cancellation policies will be disclosed at the time of purchase or in separate service agreements. For questions about billing or cancellations, contact us at help@bravurait.com.

6. Intellectual Property

The Bravura name, logo, website content, and other materials we provide are owned by us or our licensors and are protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from our content or branding without our prior written permission, except for normal use of the website and services as intended.

7. Disclaimer of Warranties

Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied, to the fullest extent permitted by law. We do not warrant that the website or services will be uninterrupted, error-free, or free of harmful components. We do not warrant the results or outcomes of any service we provide. Your use of our services is at your own risk.

8. Limitation of Liability

To the maximum extent permitted by law, Bravura and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising out of or related to your use of our website or services, even if we have been advised of the possibility of such damages. Our total liability for any claims arising from or related to these Terms or the services shall not exceed the amount you paid us in the twelve (12) months preceding the claim, or one hundred dollars ($100), whichever is greater. Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions, our liability will be limited to the maximum extent permitted by law.

9. Indemnification

You agree to indemnify, defend, and hold harmless Bravura and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of our services, your violation of these Terms, your violation of any third-party rights, or any activity under your account.

10. Termination

We may suspend or terminate your account and access to our services at any time, with or without cause or notice, including for violation of these Terms. You may stop using our services at any time. If you have an active subscription, you may need to cancel it separately in accordance with the applicable billing terms. Provisions of these Terms that by their nature should survive termination (such as intellectual property, disclaimer of warranties, limitation of liability, and indemnification) will survive.

11. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms on this page and update the "Last updated" date. If changes are material, we may provide additional notice (e.g. by email or a notice on our website). Your continued use of our services after the effective date of the changes constitutes acceptance of the updated Terms. If you do not agree to the new Terms, you must stop using our services.

12. General

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Bravura regarding our website and services. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in effect. Our failure to enforce any right or provision does not waive that right or provision. These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Texas.

13. Contact us

If you have questions about these Terms of Service, please contact us:

Email: help@bravurait.com

Contact page